SMS Consent & Message Flow
This page documents how VesperVault collects explicit user consent before sending any automated SMS messages to emergency contacts.
Program Overview
Brand Name: VesperVault
Program Description: VesperVault is a personal safety check-in app. Users schedule regular check-ins, and if they miss one, the app automatically sends pre-written emergency SMS messages to their designated contacts to alert them.
Message Types: Emergency safety alerts (sent only when a user misses a scheduled check-in), all-clear notifications, and test messages (user-initiated).
Message Frequency: Messages are only sent when a user misses a scheduled safety check-in. Under normal use, contacts may receive a few messages per month at most. Most contacts will never receive a message unless an emergency occurs.
Opt-Out: Recipients can reply STOP to any message at any time to opt out of all future messages. Every emergency SMS includes an opt-out link.
Message and data rates may apply.
How Users Consent to Send Messages
Consent is collected at two points in the user journey, both within the VesperVault mobile app. Screenshots of each step are shown below.
Account Creation - Terms & Consent Checkbox
During sign-up, users must check a mandatory consent box before they can create an account. The checkbox includes the following consent language:
Create Account
Join VesperVault
Strong password
I agree to the Terms of Service and Privacy Policy. By creating an account, you agree that your designated emergency contacts may receive automated safety alerts on your behalf.
Exact consent language displayed
“I agree to the Terms of Service and Privacy Policy. By creating an account, you agree that your designated emergency contacts may receive automated safety alerts on your behalf.”
The “Create Account” button is disabled until the user checks this box. Account creation cannot proceed without explicit consent.
Adding Emergency Contacts - SMS Acknowledgment
When the user adds an emergency contact with a phone number, a clear notice is displayed explaining that this contact will receive automated SMS alerts if the user misses a check-in.
Add Emergency Contact
This person will be notified if you miss a check-in
By adding a phone number, this contact will receive automated SMS safety alerts if you miss a check-in. Message and data rates may apply. Your contact can opt out at any time by replying STOP.
SMS notice displayed when phone number is entered
“By adding a phone number, this contact will receive automated SMS safety alerts if you miss a check-in. Message and data rates may apply. Your contact can opt out at any time by replying STOP.”
Sample Messages
Below are examples of the SMS messages that contacts may receive. Every message includes the VesperVault brand name for identification and opt-out instructions.
Emergency Alert SMS
All-Clear SMS
Test Message SMS
Opt-Out Mechanism
Reply STOP: Recipients can reply STOP to any VesperVault SMS to immediately opt out of all future messages.
Opt-Out Link: Every emergency SMS includes a unique opt-out link that takes the recipient to a confirmation page at vespervault.app/opt-out.
Account Holder Control: The VesperVault user can also remove a contact at any time from their app, which immediately stops all messages to that contact.